Consumer Transactions If you are purchasing as a consumer, nothing in these conditions will reduce your statutory rights relating to faulty and misdescribed goods or services provided. If you have any doubts about your statutory rights please contact your local Trading Standards Department or Citizens Advice Bureau. 1. Estimates An estimate given for the repair or service shall be provisional and will be subject to variations in the price of parts or materials between the date of estimate and the date of repair or service. It will also depend on further work or parts which are found to be necessary. A charge may be made for an estimate. 2. VAT Any VAT shown on the estimate is at the rate in force at the time the estimate was prepared. The VAT charged on completion of the repair will be the rate applicable at that time. 3. Restrictions We reserve the right to refuse to carry out any work on the vehicle which in our opinion, we consider to be unroadworthy, or work which would make the vehicle unsafe, or work which would have a detrimental effect on parts of the vehicle. In such an event we will contact you to explain our concerns and agree to a best way forward. 4. We will inform you by telephone or in writing when no personal contact can be made, that your vehicle is ready for collection and you will collect it by the time agreed unless we agree to deliver it to you. 5. Collection We will only release the vehicle to you or your designated agent after repairs are completed and the price has been paid. 6. Storage If the vehicle is not collected, or arrangment are not made for its collection after completion of the work has been notified in writing, weekly storage charges at the rate applicable at the time of expiry of the said notice, may be imposed if the vehicle repaired has been left for storage. This may also apply if authority to proceed is not given within a reasonable time of an estimate having been submitted. 7. Paymen/ Right to retain possession Unless other arrangements have been agreed, all repairs must be paid for in full on collection. Uniess a cheque is supported by a bank card, we may not release the vehicle until the cheque has been cleared. We have the right to hold a vehicle after the completion of its repairs until such time as the account is paid in full. 8. Uncollected Goods In the event that you do not collect your vehicle at the time specified and there is no dispute with regard to the repairs undertaken for you, we may give you notice of our intention to sell the vehicle. In this event, the vehicle will be sold at best market price and after deduction of the cost of the repairs, plus other charges and expenses in connection with sale, the balance will be returned to you. 9. Sub-Contract It may be necessary for us to sub-contract all or part of the work to other competent repairers. In the event you are not happy with the service or repairs undertaken, your right of action is still against us. 10. Replacement Parts All parts replaced, other than those exchanged for replacement parts, or those subject to a warranty claim become our property unless you request their return prior to commencement of repairs. 11. Delays We will do our utmost to complete the repair by the date and time requested, but cannot accept any responsibility for delay resulting from the non or late availabilityof spares, or other reasons beyond our control. 12. Liability a) We will take reasonable care of the vehicle, while in our custody. We are not responsible or liable to you for items of person property or business goods left in the vehicle and you should ensure that all valuable items of personal property or business goods are removed from the vehicle prior to commencement of repairs. b) Where by agreement with you or on your instructions the vheicle is left outside our premises before or after normal hours on an unfenced part of our premises, we will take all reasonable care in respect of the vehicle, but will not be responsible for any loss or damage occasioned except where we have been negligent in providing such care. 13. Guarantee. We will guarantee all work against failure due to faulty materials or workmanship for a period of 12 months or 12000 miles whichever first occurs, provided that the vehicle is returned to us, or a third party repairer if authorised by us. This clause does not reduce your statutory rights relating to faulty and misdescribed goods or services provided. If you have any doubts about your statutory rights, please contact your local Trading Standards Department or Citizens Advice Bureau.